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Use of website practicality
5
5
Quality of service
5
5
Surfing the internet for a good deal on a Roval wheelset, I found Lordgun. I had never heard about the shop before. But I saw that they had the Roval CLX50 disc wheelset at a very favourable price; and a very cool limited edition with white logos; something I thought was for the pros only. Unfortunately, the wheelset was out of stock but I used the “stock alert notification”-function and shortly after, on Friday Oct 11, I received an e-mail saying the set was back in stock. Only one was in stock so I reacted instantly and sent an order. On Tuesday Oct 15 I received the wheelset, only 2 working days later. While the wheelset was in transit from Italy to Denmark, I received plenty of mails with track and trace details. I will definitely use Lordgun again and the shop has my highest rekommendation.
Heavymike, Denmark.
Heavymike
Nov 03, 2019
Use of website practicality
2
5
Quality of service
1
5
Having placed an order and it processed on 23rd October, no update on website and no order received yet.cant seem to get any response. I am afraid if I had known it was coming from Italy and going to take this long I would have gone elsewhere and will do in future. In fact, I later placed an order with Merlin Cycles and have already received it within 2 days.
Andyanderson
Nov 01, 2019
Response from our Staff
Good day,
thank you for leaving us feedback regarding your shopping experience.
Following the complaint we have carried out further internal checks. No emails has been received by the customer on our server.
The Postal Service was selected by the client. LordGun offers a list of courier services to choose from, with this specific order, DHL and FedEx options where available at the same time, we indicate the estimated delivery times next to the service, the postal service can take anything between 5-20 working day.
The Parcel was prepared as per our time schedule and handed over to the postal service. The parcel was sent out on the 23rd October and has arrived in the UK on the 4th November and is currently in preparation.
We do apologise for this inconvenience and remain available for any further assistance.
Andrew - LordGun Team
Use of website practicality
5
5
Quality of service
5
5
First Class service,organised and prompt delivery......faster turnaround than some of our UK websites,fantastic !!......Thanks LORDGUN
edstraker
Oct 21, 2019
Use of website practicality
3
5
Quality of service
1
5
After reading some of your feedback messages I also have problems with my order ,I placed an order on the 23rd Sept an was dispatched to delivery agent on the 25th Sept again on 25th it was dispatched to UK but now there is no further tracking information and when I contacted lordgun the reply comes back in Italian?.
Surely there is some sort of update from the 25th as sites are royal mail and sda? Your sales prices and offers are good but I would consider paying the extra with other sites as I find your delivery services shocking time wise even with your advert saying procession orders placed before 12.00 will be shipped out same day .
Baines
Oct 06, 2019
Response from our Staff
Good day,
thank you for leaving us feedback regarding your shopping experience.
Following the complaint, we have carried out further internal checks.
The customer has contacted LordGun and has been replied and assisted too in very single email in English (on some Italian tracking websites the info might be displayed in Italian).
The Parcel was prepared and handed over to the postal service on 25/09. The parcel was unfortunately delayed by the postal service due to an unknown reason.
As the parcel is not in our hands, we at LordGun try our best to assist our clients as best we can with delayed parcels.
It is noted that the parcel has been processed by the Glasgow Depot and our for delivery.
We do apologise for this inconvenience caused.
Kind regards
Andrew - LordGun Team
Use of website practicality
5
5
Quality of service
5
5
I just made an order about 3 weeks ago from as a recommendation from a friend. I received the tires within 5 days and exactly what I wanted. And much less expensive than other online retailers I have used in the past. Thanks for the quick service & excellent prices. It's well worth the wait.
majhreid
Sep 16, 2019
Use of website practicality
1
5
Quality of service
1
5
After paying for the order and getting notices of despatch etc all good till that point then nothing. Item still in Italy or in transit 2 weeks later, no replies to emails, messages or calls. £2700 out of pocket at the moment, whole project in tatters and they can't be bothered to update me or tell me that 2 weeks + is normal. Awful upsetting experience
Buckingram
Aug 17, 2019
Response from our Staff
Good day, thank you for leaving us feedback regarding your shopping experience.
Following the complaint, we have carried out further internal checks.
The Postal Service was selected by the client. LordGun offers a list of courier services to choose from, with this specific order, UPS, DHL and FedEx express options were available as an alternative.
The Parcel was prepared as per our time schedule and handed over to the postal service. We have been in contact with the Postal Service to provide us with further info to which we currently have no concrete answer, we will however, continue to contact them.
The postal service has a 40 day technical time period needed for postal anomalies to be resolved.
Our facilities were closed on the dates the client has contacted us due to bank holidays in Italy.
We do apologize for this inconvenience and remain available for any further assistance.
Best Regards
Update 24/08/2019: the frame has been delivered
Andrew - LordGun Team
Use of website practicality
5
5
Quality of service
5
5
From order to despatch to shipping to receipt took only 2-3days!!!!!
After placing order, Lordgun will follow up every action on the package until shipping with tracking order. Customer service response is also fast within a day. In fact only hours. Superb!
Bikeguru
Aug 02, 2019
Use of website practicality
3
5
Quality of service
4
5
I wanted to purchase from you but my master card is not accepted by you. I can’t proceed. Please help me to help you. Thanks.
Bikeguru
Jul 30, 2019
Response from our Staff
Good day,
thank you for leaving us feedback regarding your shopping experience.
We suggest to try the following:
Update or try a different browser, pc or device.
Or in some cases with MasterCard it could be the following:
It has been noticed on our payment platform that some orders are going through as Visa and not MasterCard.
This is our system that automatically selects the card as Visa while the card number is inserted. Please find here the following steps.
When processing the payment you need to check when you insert the card number the system changes the symbol to VISA you need to click -> on “multiple payment options detected”.
Then choose -> MasterCard
I hope this resolves the issue.
Kind regards
Andrew - LordGun Team
Use of website practicality
1
5
Quality of service
1
5
PId tmfor fed ex delivery.
Website states 3/4 working days.
We are now at 5 working days and counting.
Disappointed as reading through t&c's appear that this time is from "when the courier collects"
This is not made clear at point of sale.
Buyer beware.
Johnbhoy
Jul 20, 2019
Response from our Staff
Good day,
thank you for leaving us feedback.
Feedback is very important to us as this helps us improve the customers shopping experience.
As clearly stated in the Terms and Conditions, the courier services are always calculated on working days once the parcel is collected.
By selecting the courier service we show the estimated amount of shipping days.
Best Regards
Andrew - LordGun Team
Use of website practicality
4
5
Quality of service
5
5
Ordered a pair of Veloflex tubulars on Tuesday 9-July, the order was processed, packed, shipped from Italy, and subsequently received at my home in Boston, MA USA on Friday 12-July. Just awesome service! Will definitely do more business with Lordgun.
Dobb
Jul 20, 2019
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