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FREE SHIPPING with tracking for orders over 86.67£ - read
QUICK PROCESS Orders placed before 12:00 pm GMT+1 will be prepared and shipped out the same day. - read

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Use of website practicality 5 5
Quality of service 5 5

Highly recommended bikeshop...

Surfing the internet for a good deal on a Roval wheelset, I found Lordgun. I had never heard about the shop before. But I saw that they had the Roval CLX50 disc wheelset at a very favourable price; and a very cool limited edition with white logos; something I thought was for the pros only. Unfortunately, the wheelset was out of stock but I used the “stock alert notification”-function and shortly after, on Friday Oct 11, I received an e-mail saying the set was back in stock. Only one was in stock so I reacted instantly and sent an order. On Tuesday Oct 15 I received the wheelset, only 2 working days later. While the wheelset was in transit from Italy to Denmark, I received plenty of mails with track and trace details. I will definitely use Lordgun again and the shop has my highest rekommendation.
Heavymike, Denmark.

Nov 03, 2019
Use of website practicality 2 5
Quality of service 1 5

Delivery slow

Having placed an order and it processed on 23rd October, no update on website and no order received yet.cant seem to get any response. I am afraid if I had known it was coming from Italy and going to take this long I would have gone elsewhere and will do in future. In fact, I later placed an order with Merlin Cycles and have already received it within 2 days.

Nov 01, 2019
Use of website practicality 5 5
Quality of service 5 5

First Class Service

First Class service,organised and prompt delivery......faster turnaround than some of our UK websites,fantastic !!......Thanks LORDGUN

Oct 21, 2019
Use of website practicality 3 5
Quality of service 1 5

DURA ACE RORORS

After reading some of your feedback messages I also have problems with my order ,I placed an order on the 23rd Sept an was dispatched to delivery agent on the 25th Sept again on 25th it was dispatched to UK but now there is no further tracking information and when I contacted lordgun the reply comes back in Italian?.
Surely there is some sort of update from the 25th as sites are royal mail and sda? Your sales prices and offers are good but I would consider paying the extra with other sites as I find your delivery services shocking time wise even with your advert saying procession orders placed before 12.00 will be shipped out same day .

Oct 06, 2019
Use of website practicality 5 5
Quality of service 5 5

My recent order

I just made an order about 3 weeks ago from as a recommendation from a friend. I received the tires within 5 days and exactly what I wanted. And much less expensive than other online retailers I have used in the past. Thanks for the quick service & excellent prices. It's well worth the wait.

Sep 16, 2019
Use of website practicality 1 5
Quality of service 1 5

No idea where my £2600 frame is

After paying for the order and getting notices of despatch etc all good till that point then nothing. Item still in Italy or in transit 2 weeks later, no replies to emails, messages or calls. £2700 out of pocket at the moment, whole project in tatters and they can't be bothered to update me or tell me that 2 weeks + is normal. Awful upsetting experience

Aug 17, 2019
Use of website practicality 5 5
Quality of service 5 5

World class standard.

From order to despatch to shipping to receipt took only 2-3days!!!!!
After placing order, Lordgun will follow up every action on the package until shipping with tracking order. Customer service response is also fast within a day. In fact only hours. Superb!

Aug 02, 2019
Use of website practicality 3 5
Quality of service 4 5

Master card not recognized.

I wanted to purchase from you but my master card is not accepted by you. I can’t proceed. Please help me to help you. Thanks.

Jul 30, 2019
Use of website practicality 1 5
Quality of service 1 5

Didnt get what I paid for

PId tmfor fed ex delivery.
Website states 3/4 working days.
We are now at 5 working days and counting.
Disappointed as reading through t&c's appear that this time is from "when the courier collects"
This is not made clear at point of sale.
Buyer beware.

Jul 20, 2019
Use of website practicality 4 5
Quality of service 5 5

Excellent international service

Ordered a pair of Veloflex tubulars on Tuesday 9-July, the order was processed, packed, shipped from Italy, and subsequently received at my home in Boston, MA USA on Friday 12-July. Just awesome service! Will definitely do more business with Lordgun.

Jul 20, 2019

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