NO PAYMENT METHOD SELECTABLE
USELESS 0/5 TRIED ON MOBILE AND PC ON SEPERATE NETWORKS AND DIFFERENT BROWSERS
Apr 12, 2021Read feedbacks
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Everyday we do our best to guarantee our customers:
- Fast shipments
- Product Warranty
- After sales service
- Competitive prices
Delayed packaging = delayed Delivery
I previously bought an S-WORKS frameset from Lordgun. No issues. So I bought a Helmet, a separate order, paid approx. €14 for delivery, on a Monday. Used the track your order link and was told it would be here 5 days later. Never arrived... very annoyed. Won’t be buying from here again!
Apr 02, 2021No payment method
I'd like to buy some thing but can't because there's no payment options, will go somewhere else!
Mar 11, 2021Response from our Staff
Dear customer, thank you for leaving us feedback. It is very important to us as this helps us improve our customers’ shopping experience.
As stated on our homepage and at checkout, we cannot accept orders under £135 for UK destinations at the moment, but they will be re-accepted in the coming weeks. We are updating our systems to be compliant with the VAT treatment regulations introduced after Brexit.
If you experience any difficulties navigating our website, you can get in touch with our customer service through our live chat, or using the form or telephone number in the “Help” section of our website.
We remain available for any further questions you may have.
Best regards,
Lordgun Team
No options to pay
When you reach the checkout page there is no options to pay
Mar 07, 2021Response from our Staff
Dear customer, thank you for leaving us feedback. It is very important to us as this helps us improve our customers’ shopping experience.
As stated on our homepage and at checkout, we cannot accept orders under £135 for UK destinations at the moment, but they will be re-accepted in the coming weeks. We are updating our systems to be compliant with the VAT treatment regulations introduced after Brexit.
If you experience any difficulties navigating our website, you can get in touch with our customer service through our live chat, or using the form or telephone number in the “Help” section of our website.
We remain available for any further questions you may have.
Best regards,
Lordgun Team
Payment options do not display
I tried buying something last night but when asked to select payment method no options display..... I tried various times but nothing displayed or presented as a list to select from I am using latest Chrome browser.
Mar 06, 2021Response from our Staff
Dear customer, thank you for leaving us feedback. It is very important to us as this helps us improve our customers’ shopping experience.
As stated on our homepage and at checkout, we cannot accept orders under £135 for UK destinations at the moment, but they will be re-accepted in the coming weeks. We are updating our systems to be compliant with the VAT treatment regulations introduced after Brexit.
If you experience any difficulties navigating our website, you can get in touch with our customer service through our live chat, or using the form or telephone number in the “Help” section of our website.
We remain available for any further questions you may have.
Best regards,
Lordgun Team
Snel geleverd 7 dagen
Binnen 7 dagen in huis. Geleverd vanuit italie dus geen invoerkosten bij levering in eu. Service nog geen gebruik van gemaakt
Feb 24, 2021Good prices at a cost
A deals is great, but beware Lordgun are based in northern Italy and you order takes a while to get to the UK with Brexit delayed postage! If you try and contact them... you may get a untimely response ... if one at all! But happy with purchases when they arrived ... eventually!
Jan 27, 2021Response from our Staff
Dear customer, thank you for leaving us feedback. It is very important to us as this helps us improve our customers’ shopping experience.
LordGun customer service team answers within 24/48 working hours. We have checked our inbox thoroughly, but unfortunately we did not receive any emails or contact requests from you.
We remain available for any further questions you may have.
Best regards,
Lordgun Team
Have not received my item.
Place order from your website since 5/1/21 and the delivery option I choose was "Singpost 7-10days" And it has been more than 2 weeks, no trace of it leaving Italy, have not receive my parcel yet. Tried contacting Lordgun and Poste Italiane, yet couldn't get a conclusive answer on the status of my parcel. Front what I felt, very poor communication and seems to have no interest to serve customer at all. That's why I got from them, Very Very DISAPPOINTED. Please follow up on my purchase that I have yet to receive it. 21.594.567.509
Jan 26, 2021Response from our Staff
Dear customer, thank you for leaving us feedback. It is very important to us as this helps us improve our customers’ shopping experience.
Please accept our sincere apologies if your parcel took longer than expected to be delivered. The Covid-19 pandemic has put a heavy strain on the postal service. Other factors contributing to delays may include natural disasters, fewer domestic flights, international delays and increased volumes as more people start shopping online.
We remain available for any further assistance or clarification.
Best regards,
Lordgun Team
Fast efficient service (despite Brexit)
I ordered a Zycle Pro Turbo trainer on the 14th January. It was dispatched on 15th January and was delivered to me in UK on 20th January. I was kept informed of progress by LordGun and FedEx. This product and similar were not available in UK. I was a bit concerned about ordering from LordGun as there were a number of negative reviews and I was worried about possible Brexit and Covid related problems, but the only issue was charges by the courier for handling import taxes and duties. I may have paid a little more than I expected but I am happy with the fast delivery and am loving the product. I did not vote for Brexit and at the moment the only outcomes I see are negative.
Jan 24, 2021Pay the extra tenner
I ordered a shimano SLX brake set and received two rear brakes, (two right hand brake levers). When there is a problem, don.t expect them to sort it out quickly and professionally. Each Email you send them, will take them at least 24 hours to respond, often 48 hours. It took them 7 days just to send a returns label. Which was a customs form only. Avoid this company and don't get sucked in with their prices. There is a reason they're cheap.
Jan 18, 2021Response from our Staff
Good day, thank you for leaving us feedback.
Feedback is very important to us as this helps us improve the customers shopping experience.
Firstly we would like to apologise for this inconvenience experienced.
We do indeed have answer times of 24-48 hours and strive to answer the emails as fast as possible.
Usually we can book a pickup service for cases like yours but unfortunately due to the Brexit this was not possible and we apologise for the inconvenience.
We remain available for any further assistance or clarification
Best regards
Lordgun Team