I have placed an order on 20 May 2021 for 3 items ( all listed as in stock and delivery time around 10 days). As of today 02 August 2021 order still has not arrived. Very poor communication barely can get in touch with any staff or get a straight answer regarding details of the order. Had to email to receive a tracking number after almost 1 month from delivery. When asked for a refund or order cancelation, request was dismissed as it was not companies fault. Never using this company again Maxim.

Order derailleur from the site easy to acesss and a quick delivery

I have messaged you and a tracking number showing an issue has occurred was sent. This is no good. The delivery address has a concierge. Please can you resend the item or sort it out? Tim

Ordered 5th July dispatched 6th July. Still waiting.

Hello, I ordered a fork which was delivered very fast. But....now I have returned the item I am after a few weeks still waiting for a refund. When will I receive this? Return number: 064923621

Avoid at all costs I'f you're in the UK. The contact telephone number doesn't work, the item ordered didn't arrive and over a month layer they are still coming up with excuses about couriers, and refusing to issue a refund. Terrible customer service, please spend your money elsewhere.

I bought a pair of S-works shoes and the ordering process and shipping was first rate but when I received the shoes...... there was some masking tape on the toe where a repair must have been made and the plastic/rubber seal between the toe and the leather was cracked. Given I paid €325 for a pair of shoes I thought it pretty unacceptable not to receive them in perfect condition. I emailed back straight away to raise my concerns (along with photos) but received no reply for over a week. A further 4 emails and over 2 weeks later I was finally told that there was no problem with the shoes and that the problem was not covered by their warranty service.....I haven't even worn the shoes, they were shipped like this!!!! Suffice to say I'll be sending back for a refund and never dealing with again. Lordgun seem fine unless you have a problem and then god help you! Going forward I'll be buying from a more established/reputable company with a functioning customer service department

I was a little nervous after reading the reviews for this site. I decided to take a chance and ordered some Grand Prix 5000 TL tires that were hard to find elsewhere. I ordered them on a Monday and received them on Thursday (all the way to the US in 3.5 days). There were no additional charges or custom delays and the product was exactly as ordered.

Still waiting for a refund when I was sold a second hand bike rack missing parts, avoid this company !!!

You made me waste 500 eur. I bought a Power Meter and I wanted to return since it was to small for my bike and when I asked for a refund, you claimed that the article was not directly sold by you and for instance I do not have the opportunity of a return. I cannot be more pissed with such a service. It looks you play with your customers.