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4.7

/5

Use of website practicality 5 5
Quality of service 5 5

Fast delivery

Ordered from Malaysia. Just take a week to received my parcel. Thanks!

May 28, 2021
Use of website practicality 1 5
Quality of service 1 5

2 months on & still waiting for my full refund

I bought a 2021 MET Manta Helmet from Lordgun on 26 March 2021. The product was defective on delivery. I contacted Lordgun immeditaely to arrange the collection and return according to their warranty procedures. I received 3 separate emails over the space of 2 weeks stating that it would be collected by a Courier. Each time, the Courier never showed. By week 3 i told Lordgun i would return myself and they agreed to refund me. They have refunded me the cost of the return €18.50. I am still waiting on my full refund of €233.97, i paid for the Helmet 2 months on. I received an email a few days ago from Lordgun stating that an almost identical review i posted would "have to be deleted". Its a pity i cant attach a printscreen. When i went to log on to Lordgun to get a copy of the receipt a message box appeared in the colour red that read-"You are now blocked". I'm still waiting for my full refund guys. That is totally unacceptable especially when i just bought an S-WORKS SL6 Frameset off you 3 months beforehand. Again - tts a pity i cant attach printscreens here as it would make it quite clear i am in the right and how bad Lordgun's customer service really is. There is no need for blocking or becoming nasty. Just refund what i paid according to the warranty conditions.

May 25, 2021
Use of website practicality 1 5
Quality of service 1 5

Custom Charges

I ordered a pair of Sidi MTB Shoes, from here, because of the resonable price, but was not made aware that they were coming from Italy and therefore subject to custom charges of over £50. Which made them more expensive than the other sites.

May 24, 2021
Use of website practicality 3 5
Quality of service 1 5

Avoid this company if you live in the UK.

No idea why they have a UK we address and they have no interest in supporting or helping UK customers. Whats funny is you cannot even order from them unless you want to spend over £135.

May 17, 2021
Use of website practicality 4 5
Quality of service 5 5

Excellent customer service as ever

Three days after the order, the delivery was made here in Korea. Despite the Covid-19 pandemic situation, the same rapid shipment and delivery stand out as before. Especially - even though I didn't ask for it - it's hard to find it on other shopping sites that have attached the exact invoice including the certificate of origin. I evaluate this kind of work. This is because the issue of tariff exemption under the Korea-EU FTA is quite important as an overseas consumer.

May 12, 2021
Use of website practicality 3 5
Quality of service 3 5

UK purchasers - VAT, Customs & Duty

Garmin 530 ordered, 194.00 GBP But VAT, duty and admin fee totalling 82.44 payable to clear the item through customs. Incl 12.00 admin fee. So I would have been better buying from UK. Didn't realise this when ordering. Another Brexit benefit.....not!

May 05, 2021
Use of website practicality 1 5
Quality of service 1 5

Slapped with EU shipping costs

Ordered something online was not made clear it would be from abroad charged me £46!! Shipping through FedEx not happy won't be using again

Apr 23, 2021
Use of website practicality 1 5
Quality of service 1 5

NO PAYMENT METHOD SELECTABLE

USELESS 0/5 TRIED ON MOBILE AND PC ON SEPERATE NETWORKS AND DIFFERENT BROWSERS

Apr 12, 2021
Use of website practicality 1 5
Quality of service 1 5

Delayed packaging = delayed Delivery

I previously bought an S-WORKS frameset from Lordgun. No issues. So I bought a Helmet, a separate order, paid approx. €14 for delivery, on a Monday. Used the track your order link and was told it would be here 5 days later. Never arrived... very annoyed. Won’t be buying from here again!

Apr 02, 2021
Use of website practicality 5 5
Quality of service 1 5

No payment method

I'd like to buy some thing but can't because there's no payment options, will go somewhere else!

Mar 11, 2021