I just made an order about 3 weeks ago from as a recommendation from a friend. I received the tires within 5 days and exactly what I wanted. And much less expensive than other online retailers I have used in the past. Thanks for the quick service & excellent prices. It's well worth the wait.Sep 16, 2019
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After paying for the order and getting notices of despatch etc all good till that point then nothing. Item still in Italy or in transit 2 weeks later, no replies to emails, messages or calls. £2700 out of pocket at the moment, whole project in tatters and they can't be bothered to update me or tell me that 2 weeks + is normal. Awful upsetting experienceAug 17, 2019
Response from our Staff
Good day, thank you for leaving us feedback regarding your shopping experience. Following the complaint, we have carried out further internal checks. The Postal Service was selected by the client. LordGun offers a list of courier services to choose from, with this specific order, UPS, DHL and FedEx express options were available as an alternative. The Parcel was prepared as per our time schedule and handed over to the postal service. We have been in contact with the Postal Service to provide us with further info to which we currently have no concrete answer, we will however, continue to contact them. The postal service has a 40 day technical time period needed for postal anomalies to be resolved. Our facilities were closed on the dates the client has contacted us due to bank holidays in Italy. We do apologize for this inconvenience and remain available for any further assistance. Best Regards Update 24/08/2019: the frame has been delivered
From order to despatch to shipping to receipt took only 2-3days!!!!!
After placing order, Lordgun will follow up every action on the package until shipping with tracking order. Customer service response is also fast within a day. In fact only hours. Superb!
I wanted to purchase from you but my master card is not accepted by you. I can’t proceed. Please help me to help you. Thanks.Jul 30, 2019
Response from our Staff
Good day, thank you for leaving us feedback regarding your shopping experience. We suggest to try the following: Update or try a different browser, pc or device. Or in some cases with MasterCard it could be the following: It has been noticed on our payment platform that some orders are going through as Visa and not MasterCard. This is our system that automatically selects the card as Visa while the card number is inserted. Please find here the following steps. When processing the payment you need to check when you insert the card number the system changes the symbol to VISA you need to click -> on “multiple payment options detected”. Then choose -> MasterCard I hope this resolves the issue. Kind regards
PId tmfor fed ex delivery.
Website states 3/4 working days.
We are now at 5 working days and counting.
Disappointed as reading through t&c's appear that this time is from "when the courier collects"
This is not made clear at point of sale.
Response from our Staff
Good day, thank you for leaving us feedback. Feedback is very important to us as this helps us improve the customers shopping experience. As clearly stated in the Terms and Conditions, the courier services are always calculated on working days once the parcel is collected. By selecting the courier service we show the estimated amount of shipping days. Best Regards
Ordered a pair of Veloflex tubulars on Tuesday 9-July, the order was processed, packed, shipped from Italy, and subsequently received at my home in Boston, MA USA on Friday 12-July. Just awesome service! Will definitely do more business with Lordgun.Jul 20, 2019
Top quality service from lordgun. 5 days from Italy to UK. Can't even get that sometimes ordering in UK. Plenty of feedback ref status of item in transit. I'd definitely use these guys again. Off on me hols now I can clamp my bike in total security.Jul 09, 2019
Ordered my vittoria saguaro tnt 29” 3 days ago
And already received them
Great service from lordgun ⭐️⭐️⭐️⭐️⭐️
Looking forward to shopping with you guys very soon
Hadn't heard of lordgun before stumbling across the site when looking for a replacement headset. The price was a fraction of the leading online retailers so I ordered two. Super fast delivery to Ireland with tracking information provided straight away. Will have no hesitation in using the site again or in recommending it to others.Jun 13, 2019
I'm always happy when i see a product cheapest on Lordgun. One of my top sites for sure. I haven't ridden for a while due to illness, but I'm starting again. My next order will be today. Hope you are still as great as you were before!