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4.7
/5
Use of website practicality
1
5
Quality of service
1
5
Ordered item in December and no trace of it leaving Italy. I've tried four times to elicit a response but no reply from them. Extremely poor service
mark-russell
Jan 13, 2021
Response from our Staff
Good day, thank you for leaving us feedback regarding your shopping experience.
Following the complaint we have carried out further internal checks.
Unfortunately due to higher security measurements some requests of our clients have been filtered and were not received.
The Postal Service was selected by the client. LordGun offers a list of courier services to choose from, with this specific order, DHL and FedEx options where at a more cost efficient price.
The Parcel was prepared as per our time schedule and handed over to the postal service. We got in contact with the Postal Service to provide us with further info and informed the client about this.
The postal service has a 40 day technical time period needed for postal anomalies to be resolved.
We do apologise for this inconvenience and remain available for any further assistance.
Sina
Use of website practicality
1
5
Quality of service
1
5
I have sent 2 contact forms chasing Order 20.162.279.691 but no reply!
I had to chase FedEx to be told the item is 'lost'. I have the correspondence for this.
Please could I have a refund for the order that was placed on 14/12/2020.
Thanks
jason-bennett
Jan 07, 2021
Response from our Staff
Good day, thank you for leaving us feedback
Feedback is very important to us as this helps us improve the customers shopping experience.
Please accept our sincere apologies for this delivery delay. Most courier services have and are still suffering with extreme delays due to the current Covid19 pandemic, even though our delivery times are slightly delayed all of our parcels have been delivered to our customers.
Other factors contributing to delays include Natural disasters, fewer domestic flights, international delays and increased volumes as more people start shopping online.
It is noted that the parcel was successfully delivered and we apologize if there have been any unanswered requests. We always answer our clients requests within 24-48 working hours within working days.
We remain available for any further assistance or clarification
Best regards
Lordgun Team
Sina
Use of website practicality
3
5
Quality of service
3
5
Website makes out as if it’s shipping from the U.K
Close to 2 weeks later it’s not even left ITALY. Absolute joke.
james-gordon
Jan 07, 2021
Response from our Staff
Good day,
thank you for leaving us feedback regarding your shopping experience.
First of all, we would like to thank you for your feedback. All the comments we receive are constructive and valuable for us to improve our services.
Our company is based in Italy indeed and the address of our headquarters is indicated in the "Contact us" section. In no instance is our intention to hide this fact to our customers.
The delivery time is shown as an estimate when choosing the delivery service and unfortunately the delivery with the Post can take up to 25 working days.
We remain available for further explanations or requests.
Best regards
Sina
Use of website practicality
4
5
Quality of service
5
5
Who said Brexit screws everything up?!
Ordered Saturday evening 2nd January 2021. Dispatched Monday 4th January 2021. Delivered to UK Tuesday 5th January 2021 -amazing!
Well done, I will use you again!
Very happy.
Mark - UK
mark-spruce
Jan 05, 2021
Use of website practicality
5
5
Quality of service
5
5
Ordered a pair of Vittoria tyres which I was struggling to get due to stock levels. Arrived a couple of days later, no hassle with good comms from LordGun. Would reccomend and will buy from them again. Also decent pricing!
gary-tiernan
Dec 30, 2020
Use of website practicality
4
5
Quality of service
2
5
I am satisfied with the product but the service makes me mad due to extra bill of 57 SAR during FedEx delivery without prior notice.
ronlad perucho-nald
Dec 30, 2020
Use of website practicality
5
5
Quality of service
5
5
Ordering from non uk I was concerned however, after doing research decided to purchase a Garmin 1030 as the price was excellent. Fast delivery in under a week and just in time for Xmas. Will definitely be using again and recommending to others
karen-whyte
Dec 29, 2020
Use of website practicality
1
5
Quality of service
1
5
No answer to 5 questions and my negative feedback has been deleted
kim541227
Dec 24, 2020
Response from our Staff
Good day, thank you for leaving us feedback.
Feedback is very important to us as this helps us improve the customers shopping experience.
We would like to point out that we unfortunately had some technical issues with our platform, we cant find any other feedback from you and apologize if this got lost due to the issues with the plattform.
After checking we can confirm that we have answered every of your emails. If your email did not get through we kindly ask you to send us another email and we will check it as soon as possible within our answer times of 24-48 working hours within working days.
We appreciate your comment, it allows us to improve day by day to be able to offer our customers a better service.
Bet regards
Lordgun Team
Sina
Use of website practicality
5
5
Quality of service
5
5
I ordered some break pads over the weekend. Ordered arrived via FedEx on Tuesday of the following week. Excellent lead times and great pricing. Will definitely buy from Lordgun again
oscar-p
Nov 10, 2020
Use of website practicality
5
5
Quality of service
5
5
Bought some Vittoria MTB tyres, sealant and valves. All considerably cheaper than the uk. Paid for fed ex delivery and arrived on the exact day promised and all items were perfect.... what more could you ask for. Absolutely spot on and will definitely be using again. Well done & Thank you !
david-ditcher
Nov 04, 2020
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