Absolutely Terrific
Found all the parts I wanted, for a good price, and delivery was exactly as scheduled - really awesome and I will definitely buy from here again!
May 22, 2020Read feedbacks
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Everyday we do our best to guarantee our customers:
- Fast shipments
- Product Warranty
- After sales service
- Competitive prices
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Super super super fast delivery
Order place on monday night thursday evening UPS truck in front of my house. Very happy with this company. Will purchase again.
May 22, 2020S Works Tarmac frameset
Great communication and fast delivery at amazing price.
May 21, 2020Order never arrived and lordgun barely communicated
I placed an order on 4th April 2020. I was informed it was shipped a few days later. I’m still waiting for it. Fedex have no record of it and Lordgun seem very reluctant to refund despite numerous emails from me requesting for this. I will not be using them again. Very, very disappointing. I’d give this site a miss if I were you.
May 18, 2020Response from our Staff
Good day, thank you for leaving us feedback
Feedback is very important to us as this helps us improve the customers shopping experience.
It is noted that the client was kept up to date in regarding the delayed parcel sent out with FedEx standard and we have responded to every single email.
Unfortunately the current Pandemic certainly has not made things easy as we have indeed been experiencing extreme delays even with Express services due to high shipping demand and restricted work load.
We are indeed in contact with FedEx and have escalated the issue with them, once we have written confirmation that the parcel is lost we will indeed be able to place a full and immediate refund.
We remain available for any further assistance or clarification
Best regards
Express service !!
This is the second time I make a purchase on this site, the first went well and the delivery was fast. About this second I requested delivery 24/48H and still have no delivery information ... 4 work days passed, still waiting, why pay more for express service!!
May 14, 2020Charging postage under false pretences
ordered some mountain bike socks and paid premium rate postage for 24/48 hour delivery. Took over a week to arrive!!!!!!!
May 09, 2020Response from our Staff
Good day, thank you for leaving us feedback.
Feedback is very important to us as this helps us improve the customers shopping experience.
Unfortunately the current Pandemic certainly has not made things easy as we have indeed been experiencing extreme delays even with Express services due to high shipping demand and restricted work load.
It is indeed noted that the parcel has been delivered successfully.
We are indeed able to place a refund for the difference from FedEx priority to standard.
Best Regards
Excellent service and pricing
Excellent pricing ordered on Saturday evening and paid extra for fed ex 3/4 day delivery as order was to be dispatched on Monday. Received email on the Monday to say order was despatched with tracking number it arrived on Thursday morning in Scotland as promised. With good pricing and despatch will use lordgun again.
May 07, 2020Overall very happy
Ordered parts for a bike build, price was most competitive I could find even after adding DHL next day delivery. Ordered after 12pm on Thursday and didn't realise was bank holiday in Italy on the Friday. Emailed Lordgun and customer service explained would be packed and dispatched Monday. Have just received my delivery this morning (Tuesday) to UK. Very happy with the service and would have no problem to recommend.
May 05, 2020SAD
It’s been 15days since i ordered my handlebar,i haven’t received my tracking number and the respond is they will follow up with the purchasing department.That’s all i get.I really hope to hear from them about my item.
May 02, 2020Response from our Staff
Good day, thank you for leaving us feedback.
Feedback is very important to us as this helps us improve the customers shopping experience.
By further following up, the client has indeed been kept updated in regarding the order placed with us, unfortunately due to all of our supplier being closed due the complete lock down has put an enormous delay on our delivery time. We have cancelled the clients order and placed a full refund as requested by the client.
Please accept our sincere apologies for this delay and inconvenience caused.
Best Regards
Poor Advertising leading to Wrong Product being Bought
I come across Lordgun by searching on Google for some citrus based chain degreaser. I particularly wanted it in a metal drum/can and not a aerosol can, so I could pour what I need accordingly. I found a advert from Lordgun clearly advertising a drum/can and based upon their picture of a drum, I purchased a couple.....only to receive x2 aerosol cans!! False advertising and now lumbered with the wrong product/package....I will NEVER use this site again
Apr 24, 2020Response from our Staff
Good day, thank you for leaving us feedback.
Feedback is very important to us as this helps us improve the customers shopping experience.
It is noted that we offer different sizes for the Citrus degreaser. As per the photos and drop down window, the refill drum is the 3.77 Liter option.
By looking at the clients order it is noted that 2x 600ml spray cans where selected, we have indeed sent out the correct items ordered.
If the client is not satisfied with the order, he is welcome to send back the order for a complete refund.
Best Regards