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Use of website practicality 5 5
Quality of service 5 5

My recent order

I just made an order about 3 weeks ago from as a recommendation from a friend. I received the tires within 5 days and exactly what I wanted. And much less expensive than other online retailers I have used in the past. Thanks for the quick service & excellent prices. It's well worth the wait.

Sep 16, 2019
Use of website practicality 1 5
Quality of service 1 5

No idea where my £2600 frame is

After paying for the order and getting notices of despatch etc all good till that point then nothing. Item still in Italy or in transit 2 weeks later, no replies to emails, messages or calls. £2700 out of pocket at the moment, whole project in tatters and they can't be bothered to update me or tell me that 2 weeks + is normal. Awful upsetting experience

Aug 17, 2019
Use of website practicality 5 5
Quality of service 5 5

World class standard.

From order to despatch to shipping to receipt took only 2-3days!!!!!
After placing order, Lordgun will follow up every action on the package until shipping with tracking order. Customer service response is also fast within a day. In fact only hours. Superb!

Aug 02, 2019
Use of website practicality 3 5
Quality of service 4 5

Master card not recognized.

I wanted to purchase from you but my master card is not accepted by you. I can’t proceed. Please help me to help you. Thanks.

Jul 30, 2019
Use of website practicality 1 5
Quality of service 1 5

Didnt get what I paid for

PId tmfor fed ex delivery.
Website states 3/4 working days.
We are now at 5 working days and counting.
Disappointed as reading through t&c's appear that this time is from "when the courier collects"
This is not made clear at point of sale.
Buyer beware.

Jul 20, 2019
Use of website practicality 4 5
Quality of service 5 5

Excellent international service

Ordered a pair of Veloflex tubulars on Tuesday 9-July, the order was processed, packed, shipped from Italy, and subsequently received at my home in Boston, MA USA on Friday 12-July. Just awesome service! Will definitely do more business with Lordgun.

Jul 20, 2019
Use of website practicality 4 5
Quality of service 5 5

Top not service.

Top quality service from lordgun. 5 days from Italy to UK. Can't even get that sometimes ordering in UK. Plenty of feedback ref status of item in transit. I'd definitely use these guys again. Off on me hols now I can clamp my bike in total security.

Jul 09, 2019
Use of website practicality 5 5
Quality of service 5 5

Super fast delivery

Ordered my vittoria saguaro tnt 29” 3 days ago
And already received them
Great service from lordgun ⭐️⭐️⭐️⭐️⭐️
Looking forward to shopping with you guys very soon

Jul 05, 2019
Use of website practicality 5 5
Quality of service 5 5

Very pleased

Hadn't heard of lordgun before stumbling across the site when looking for a replacement headset. The price was a fraction of the leading online retailers so I ordered two. Super fast delivery to Ireland with tracking information provided straight away. Will have no hesitation in using the site again or in recommending it to others.

Jun 13, 2019
Use of website practicality 4 5
Quality of service 5 5

Great service

I'm always happy when i see a product cheapest on Lordgun. One of my top sites for sure. I haven't ridden for a while due to illness, but I'm starting again. My next order will be today. Hope you are still as great as you were before!

S.

May 25, 2019

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