Everyday we do our best to guarantee our customers:
I am amazed by the speed of delivery. Ordered on a Thursday afternoon and the stuff ariived on a Monday morning on my doorstep in Spain. I hadn´t heard from Lordgun and always used Wiggle, Deporvillage, Bulevip and other well-known sites. I will certianly come back with future orders. Thanks for the service and your speed, really appreciated!
Oct 04, 2021Hi there I’m from the uk I ordered a set of red hope e4 brakes,, did have to pay import fees but they did state that. Ordered Sunday night and they turned up Wednesday really happy with how quick they come no problems
Sep 15, 2021I discovered this online shop by accident. I honestly don't understand many negative reviews since they write everything very clearly: - they are Italian and you can read it in their contacts!!! It 'obvious that in your country you have to pay the customs charges being them in Europe! - the shipments can be late but the fault is the carrier!!! - if you have a problem they contact you and help you! Recommended to all my friends!
Aug 20, 2021I recently ordered some vittoria and schwalbe tyre products. The items were delivered- later than advertised. I have since received a bill from FedEx for import charges- of £50! This is nearly a third of the cost of the items! At no point during the ordering process was this made clear (delivery charge was advertised as about £7). The website is English -co.uk. All the prices are in Sterling. Apparently not- the items come from Italy, so are subject to (hidden) import charges. If you are a UK resident- avoid this company
Aug 08, 2021Dear client,
thank you for contacting us and sending us feedback.
Kindly note that we ship worldwide and therefore offer different language versions of our website.
Additionally we do not hide in any case that we are a company based in Italy which is clearly visible in the contact area of our homepage.
Further we do advise in the cart that this is a shipment from the EU and that for UK clients the following applies:
“The prices shown includes UK VAT. The shipment is sent from the EU and, in accordance with UK rules after brexit, VAT will be collected at checkout only for orders under 135 GBP (total value of products, excluding shipping and other costs). Orders over 135 GBP may be subject to customs control at your destination with VAT and possible handling charges.”
We also show the following information when choosing the delivery option for the order.
"Shipping is from the EU."
Best regards
Lordgun Team
Be warned if you are in the UK I recommend you do not use this company. I got fooled by the website thinking they were a UK business. And then got caught with unexpected duties which are not clear at checkout. please see below the customer service repsonse........ basically they don't care. “The prices shown includes UK VAT. The shipment is sent from the EU and, in accordance with UK rules after brexit, VAT will be collected at checkout only for orders under 135 GBP (total value of products, excluding shipping and other costs). Orders over 135 GBP may be subject to customs control at your destination with VAT and possible handling charges.” If you do not wish to receive the item, you can return it to us or reject the package upon delivery. Kindly note that the return costs and any additional fees that occur due to rejecting the package will be at the clients costs.
Aug 06, 2021Dear client,
thank you for contacting us and sending us feedback.
Kindly note that we ship worldwide and therefore offer different language versions of our website.
Additionally we do not hide in any case that we are a company based in Italy which is clearly visible in the contact area of our homepage.
Further we do advise in the cart that this is a shipment from the EU and that for UK clients the following applies:
“The prices shown includes UK VAT. The shipment is sent from the EU and, in accordance with UK rules after brexit, VAT will be collected at checkout only for orders under 135 GBP (total value of products, excluding shipping and other costs). Orders over 135 GBP may be subject to customs control at your destination with VAT and possible handling charges.”
We also show the following information when choosing the delivery option for the order.
"Shipping is from the EU."
Best regards
Lordgun Team
I have placed an order on 20 May 2021 for 3 items ( all listed as in stock and delivery time around 10 days). As of today 02 August 2021 order still has not arrived. Very poor communication barely can get in touch with any staff or get a straight answer regarding details of the order. Had to email to receive a tracking number after almost 1 month from delivery. When asked for a refund or order cancelation, request was dismissed as it was not companies fault. Never using this company again Maxim.
Aug 02, 2021Good day, thank you for leaving us feedback
We appreciate you sharing your experience and greatly apologise for the problem that arose with your order, but this unfortunately was beyond LordGun control as the Parcel Force courier has misplaced the package.
The customer has been informed about this and LordGun has replied and assisted in a professional manner to every single email.
Once we received confirmation from the courier that the package is lost, we proceeded a full and immediate refund for the total value of the order, bearing the economic losses. We apologise for any inconvenience this may have caused you.
We appreciate your comment, it allows us to improve day by day to be able to offer our customers a better service.
Best regards
Lordgun Team
Order derailleur from the site easy to acesss and a quick delivery
Jul 29, 2021I have messaged you and a tracking number showing an issue has occurred was sent. This is no good. The delivery address has a concierge. Please can you resend the item or sort it out? Tim
Jul 17, 2021Good day,
thank you for leaving us feedback regarding your shopping experience.
Following the complaint we have carried out further internal checks. The postal service has a 40 day technical time period needed for postal anomalies to be resolved. After we received the confirmation from the courier that the package is indeed lost, we have placed a full refund on the 27.08.21.
We do apologise for this inconvenience.
Best regards
Lordgun
Ordered 5th July dispatched 6th July. Still waiting.
Jul 17, 2021Good day, thank you for leaving us feedback.
Feedback is very important to us as this helps us improve the customers shopping experience.
We would like to point out that the delivery option which was chosen when placing the order states the following time for the delivery:
Parcel Force Standard (6-25 working days)
It is noted in the tracking that the package has been shipped on 06.07. and arrived within the stated time on 09.08.
Best Regards
Lordgun Team
Avoid at all costs I'f you're in the UK. The contact telephone number doesn't work, the item ordered didn't arrive and over a month layer they are still coming up with excuses about couriers, and refusing to issue a refund. Terrible customer service, please spend your money elsewhere.
Jul 15, 2021Good day,
thank you for leaving us feedback regarding your shopping experience.
Following the complaint we have carried out further internal checks.
The Parcel was prepared as per our time schedule and was handed over to the postal service. The parcel was unfortunately sent back by the courier without any information for the reason.
The client had chosen the following delivery option and therefore it took some time for the package to be returned.
Parcel Force Standard (6-25 working days)
Once we received the package back, we placed a refund for the order.
Even though the refund is an immediate process it might take a few days to reflect on the statement depending on card or bank used.
We do apologise for this inconvenience.
Kind regards
