Fast delivery
Ordered from Malaysia. Just take a week to received my parcel. Thanks!
May 28, 2021Read feedbacks
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Everyday we do our best to guarantee our customers:
- Fast shipments
- Product Warranty
- After sales service
- Competitive prices
2 months on & still waiting for my full refund
I bought a 2021 MET Manta Helmet from Lordgun on 26 March 2021. The product was defective on delivery. I contacted Lordgun immeditaely to arrange the collection and return according to their warranty procedures. I received 3 separate emails over the space of 2 weeks stating that it would be collected by a Courier. Each time, the Courier never showed. By week 3 i told Lordgun i would return myself and they agreed to refund me. They have refunded me the cost of the return €18.50. I am still waiting on my full refund of €233.97, i paid for the Helmet 2 months on. I received an email a few days ago from Lordgun stating that an almost identical review i posted would "have to be deleted". Its a pity i cant attach a printscreen. When i went to log on to Lordgun to get a copy of the receipt a message box appeared in the colour red that read-"You are now blocked". I'm still waiting for my full refund guys. That is totally unacceptable especially when i just bought an S-WORKS SL6 Frameset off you 3 months beforehand. Again - tts a pity i cant attach printscreens here as it would make it quite clear i am in the right and how bad Lordgun's customer service really is. There is no need for blocking or becoming nasty. Just refund what i paid according to the warranty conditions.
May 25, 2021Custom Charges
I ordered a pair of Sidi MTB Shoes, from here, because of the resonable price, but was not made aware that they were coming from Italy and therefore subject to custom charges of over £50. Which made them more expensive than the other sites.
May 24, 2021Response from our Staff
Good day,
thank you for leaving us feedback regarding your shopping experience.
Our company is based in Italy indeed and the address of our headquarters is indicated in the "Contact us" section. In no instance is our intention to hide this fact to our customers.
It is also noted in the cart that the shipment is being delivered from the EU and that there may be custom or handling fees depending on the value of the order.
We remain available for further assistance.
Kind regards
Avoid this company if you live in the UK.
No idea why they have a UK we address and they have no interest in supporting or helping UK customers. Whats funny is you cannot even order from them unless you want to spend over £135.
May 17, 2021Response from our Staff
Good day, thank you for leaving us feedback.
Feedback is very important to us as this helps us improve our customers' shopping experience.
Our company is based in Italy indeed and the address of our headquarters is indicated in the "Contact us" section. In no instance is our intention to hide this fact to our customers.
Please bear in mind the following: as a consequence of Brexit, we are currently unable to ship orders below 135 £ to the UK. We expect to resolve the issue within the next few weeks. For orders over 135 £ (VAT excluded), Italian VAT will be removed from the total amount at checkout. Once the goods have been imported in the UK, VAT will be levied together with possible additional charges for the buyer. For more information, please refer to your national customs authorities or to the delivery service of your choosing.
We can also confirm that we have not been contact by this client but remain available for further assistance.
You can reach out to us by using our contact form on the website and our answer times are 24-48 hours within working days.
Best regards
Lordgun Team
Excellent customer service as ever
Three days after the order, the delivery was made here in Korea. Despite the Covid-19 pandemic situation, the same rapid shipment and delivery stand out as before. Especially - even though I didn't ask for it - it's hard to find it on other shopping sites that have attached the exact invoice including the certificate of origin. I evaluate this kind of work. This is because the issue of tariff exemption under the Korea-EU FTA is quite important as an overseas consumer.
May 12, 2021UK purchasers - VAT, Customs & Duty
Garmin 530 ordered, 194.00 GBP But VAT, duty and admin fee totalling 82.44 payable to clear the item through customs. Incl 12.00 admin fee. So I would have been better buying from UK. Didn't realise this when ordering. Another Brexit benefit.....not!
May 05, 2021Slapped with EU shipping costs
Ordered something online was not made clear it would be from abroad charged me £46!! Shipping through FedEx not happy won't be using again
Apr 23, 2021Response from our Staff
Good day,
thank you for leaving us feedback regarding your shopping experience.
Our company is based in Italy indeed and the address of our headquarters is indicated in the "Contact us" section. In no instance is our intention to hide this fact to our customers.
In the case of the UK, since the shipment is sent from the EU, in accordance with UK rules after Brexit, VAT will be collected at checkout only for orders under 135 GBP (total value of products, excluding shipping and other costs). Orders over 135 GBP may be subject to customs control at your destination with VAT and possible handling charges for the buyer. The information is provided at checkout.
We remain at your disposal for any further assistance and clarification.
Best regards
Lordgun Team
NO PAYMENT METHOD SELECTABLE
USELESS 0/5 TRIED ON MOBILE AND PC ON SEPERATE NETWORKS AND DIFFERENT BROWSERS
Apr 12, 2021Response from our Staff
Dear client,
thank you for your feedback.
The reason behind no payment options being displayed might be that you are trying to place an order below 135 £ for a UK destination.
Kindly note that we are a company based in Italy and only ship from Italy.
If you are ordering from the UK, please bear in mind the following: as a consequence of Brexit, we are currently unable to ship orders below 135 £ to the UK. We expect to resolve the issue within the next few weeks. For orders over 135 £ (VAT excluded), Italian VAT will be removed from the total amount at checkout. Once the goods have been imported in the UK, VAT will be levied together with possible additional charges for the buyer. For more information, please refer to your national customs authorities or to the delivery service of your choosing.
We apologize for the inconvenience and remain further available in case you need assistance.
Kind regards,
LordGun Team
Delayed packaging = delayed Delivery
I previously bought an S-WORKS frameset from Lordgun. No issues. So I bought a Helmet, a separate order, paid approx. €14 for delivery, on a Monday. Used the track your order link and was told it would be here 5 days later. Never arrived... very annoyed. Won’t be buying from here again!
Apr 02, 2021Response from our Staff
Dear client,
First of all, we would like to thank you for your feedback. All the comments we receive are constructive and valuable for us to improve our services.
We have checked this order and the client chose the following shipment method:
FEDEX Standard (3-4 working days)
The stated days are an estimate and not a guaranteed delivery time for standard shipments.
The tracking for this order shows that the package has been delivered after 6 working days.
We remain at your disposal for any further assistance and clarification.
Best regards
Lordgun Team
No payment method
I'd like to buy some thing but can't because there's no payment options, will go somewhere else!
Mar 11, 2021Response from our Staff
Dear customer, thank you for leaving us feedback. It is very important to us as this helps us improve our customers’ shopping experience.
As stated on our homepage and at checkout, we cannot accept orders under £135 for UK destinations at the moment, but they will be re-accepted in the coming weeks. We are updating our systems to be compliant with the VAT treatment regulations introduced after Brexit.
If you experience any difficulties navigating our website, you can get in touch with our customer service through our live chat, or using the form or telephone number in the “Help” section of our website.
We remain available for any further questions you may have.
Best regards,
Lordgun Team