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4.7

/5

Use of website practicality 15
Quality of service 15

Custom Charges

I ordered a pair of Sidi MTB Shoes, from here, because of the resonable price, but was not made aware that they were coming from Italy and therefore subject to custom charges of over £50. Which made them more expensive than the other sites.

May 24, 2021
Use of website practicality 35
Quality of service 15

Avoid this company if you live in the UK.

No idea why they have a UK we address and they have no interest in supporting or helping UK customers. Whats funny is you cannot even order from them unless you want to spend over £135.

May 17, 2021
Use of website practicality 45
Quality of service 55

Excellent customer service as ever

Three days after the order, the delivery was made here in Korea. Despite the Covid-19 pandemic situation, the same rapid shipment and delivery stand out as before. Especially - even though I didn't ask for it - it's hard to find it on other shopping sites that have attached the exact invoice including the certificate of origin. I evaluate this kind of work. This is because the issue of tariff exemption under the Korea-EU FTA is quite important as an overseas consumer.

May 12, 2021
Use of website practicality 35
Quality of service 35

UK purchasers - VAT, Customs & Duty

Garmin 530 ordered, 194.00 GBP But VAT, duty and admin fee totalling 82.44 payable to clear the item through customs. Incl 12.00 admin fee. So I would have been better buying from UK. Didn't realise this when ordering. Another Brexit benefit.....not!

May 05, 2021
Use of website practicality 15
Quality of service 15

Slapped with EU shipping costs

Ordered something online was not made clear it would be from abroad charged me £46!! Shipping through FedEx not happy won't be using again

Apr 23, 2021
Use of website practicality 15
Quality of service 15

NO PAYMENT METHOD SELECTABLE

USELESS 0/5 TRIED ON MOBILE AND PC ON SEPERATE NETWORKS AND DIFFERENT BROWSERS

Apr 12, 2021
Use of website practicality 15
Quality of service 15

Delayed packaging = delayed Delivery

I previously bought an S-WORKS frameset from Lordgun. No issues. So I bought a Helmet, a separate order, paid approx. €14 for delivery, on a Monday. Used the track your order link and was told it would be here 5 days later. Never arrived... very annoyed. Won’t be buying from here again!

Apr 02, 2021
Use of website practicality 55
Quality of service 15

No payment method

I'd like to buy some thing but can't because there's no payment options, will go somewhere else!

Mar 11, 2021
Use of website practicality 15
Quality of service 15

No options to pay

When you reach the checkout page there is no options to pay

Mar 07, 2021
Use of website practicality 35
Quality of service 55

Payment options do not display

I tried buying something last night but when asked to select payment method no options display..... I tried various times but nothing displayed or presented as a list to select from I am using latest Chrome browser.

Mar 06, 2021