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4.7

/5

Use of website practicality 55
Quality of service 45

Snel geleverd 7 dagen

Binnen 7 dagen in huis. Geleverd vanuit italie dus geen invoerkosten bij levering in eu. Service nog geen gebruik van gemaakt

Feb 24, 2021
Use of website practicality 55
Quality of service 25

Good prices at a cost

A deals is great, but beware Lordgun are based in northern Italy and you order takes a while to get to the UK with Brexit delayed postage! If you try and contact them... you may get a untimely response ... if one at all! But happy with purchases when they arrived ... eventually!

Jan 27, 2021
Use of website practicality 35
Quality of service 15

Have not received my item.

Place order from your website since 5/1/21 and the delivery option I choose was "Singpost 7-10days" And it has been more than 2 weeks, no trace of it leaving Italy, have not receive my parcel yet. Tried contacting Lordgun and Poste Italiane, yet couldn't get a conclusive answer on the status of my parcel. Front what I felt, very poor communication and seems to have no interest to serve customer at all. That's why I got from them, Very Very DISAPPOINTED. Please follow up on my purchase that I have yet to receive it. 21.594.567.509

Jan 26, 2021
Use of website practicality 45
Quality of service 55

Fast efficient service (despite Brexit)

I ordered a Zycle Pro Turbo trainer on the 14th January. It was dispatched on 15th January and was delivered to me in UK on 20th January. I was kept informed of progress by LordGun and FedEx. This product and similar were not available in UK. I was a bit concerned about ordering from LordGun as there were a number of negative reviews and I was worried about possible Brexit and Covid related problems, but the only issue was charges by the courier for handling import taxes and duties. I may have paid a little more than I expected but I am happy with the fast delivery and am loving the product. I did not vote for Brexit and at the moment the only outcomes I see are negative.

Jan 24, 2021
Use of website practicality 15
Quality of service 15

Pay the extra tenner

I ordered a shimano SLX brake set and received two rear brakes, (two right hand brake levers). When there is a problem, don.t expect them to sort it out quickly and professionally. Each Email you send them, will take them at least 24 hours to respond, often 48 hours. It took them 7 days just to send a returns label. Which was a customs form only. Avoid this company and don't get sucked in with their prices. There is a reason they're cheap.

Jan 18, 2021
Use of website practicality 15
Quality of service 15

The appear to be ignoring messages regarding items not received

Ordered item in December and no trace of it leaving Italy. I've tried four times to elicit a response but no reply from them. Extremely poor service

Jan 13, 2021
Use of website practicality 15
Quality of service 15

Poor communication

I have sent 2 contact forms chasing Order 20.162.279.691 but no reply! I had to chase FedEx to be told the item is 'lost'. I have the correspondence for this. Please could I have a refund for the order that was placed on 14/12/2020. Thanks

Jan 07, 2021
Use of website practicality 35
Quality of service 35

Item still ITALY.

Website makes out as if it’s shipping from the U.K Close to 2 weeks later it’s not even left ITALY. Absolute joke.

Jan 07, 2021
Use of website practicality 45
Quality of service 55

Brilliant service just after Brexit!

Who said Brexit screws everything up?! Ordered Saturday evening 2nd January 2021. Dispatched Monday 4th January 2021. Delivered to UK Tuesday 5th January 2021 -amazing! Well done, I will use you again! Very happy. Mark - UK

Jan 05, 2021
Use of website practicality 55
Quality of service 55

Very happy

Ordered a pair of Vittoria tyres which I was struggling to get due to stock levels. Arrived a couple of days later, no hassle with good comms from LordGun. Would reccomend and will buy from them again. Also decent pricing!

Dec 30, 2020