FREE SHIPPING for orders over 84.15£ - read
FAST DELIVERY Delivery in 24h for orders placed before 12.00 a.m. GMT+1 - Read

Delivery

LordGun delivers worldwide.
It is possible to select the country of destination by choosing the "Want to change?" option found at the top of the web page

Shipping Services

LordGun offers the possibility to choose any desired courier, inviting customers to choose which one they feel is most suitable for the delivery. Minimum shipping costs can be found highlighted in the shopping basket while other services offered can be seen during the confirmation of purchasing an item. All shipping services have a tracking code which is sent to the customer by email when the order has been shipped so as to keep track on the goods progress.

For Italy delivery is normally within 24/48 hours (depending on couriers delivery times may vary, especially for Sicily, Basilicata, Calabria and Sardinia e minor islands).
For all other countries shipping times may vary depending on the destination.

Once an order is in preparation it will not be possible to change it in any way (even chaging the address). We therefore ask the customer to give a delivery address where someone is always present (workplace, neighbour etc), and a telephone number where someone is available to answer if called. If the courier does not find anyone home he might try to contact you or leave you a note saying he called, leaving instructions on what to do next.

Please make sure when your order has arrived that the number of boxes correspond to your order and to those stated by the courier; and also that the box or packaging is in good state still with the LordGun tape on it. If you notice that the parcel is damaged or that different tape has been used (couriers branding or transparent tape) we ask you to make this present on the couriers documents "SUBJECT TO UNPACKING".

If one or all items have arrived damaged, we kindly ask you to contact us within 48 hours from receiving the parcel giving details of the order and any clear photos of the damage caused.

For any problems found with the shipment we kindly ask that you contact us using the section Contact Us.

Shipping of Frames and Bicycles

All bicycles before being shipped are tried and tested. To optimize transportation costs and to avoid any damage during shipment some parts are disassembled e adequately packed. Once received we advise that someone capable assembles the bike or that any instructions included are followed, taking care to follow the various steps (if you have any doubts contact us). We recommend to keep the bike box in case of return. Delivery times for bicycles may be slightly slower due to time needed to carefully check and test the bike and then to adequately pack it ready for shipping.

Brakes: brakes are mounted following specific indications from the manufacturer (left-right -> front-rear), for any preferences please let us know by writing it in the note section found on your order.

Free Shipping

Some products found on the website have free shipping which may vary from county to county. This is automatically calculated by the computer system, we ask you to check in your shopping basket to verify if the sending of the item/s will be free. With more items added to one order it may be necessary to pay for the integration of these various poducts, this may be due to a change of weight or size that more articles together add in total.

Problems

In case some articles in an order where others are available, are out of stock (due to different reasons like contempory purchasing or an error on our behalf), you will be contacted as soon as possible by one of our team members so as to agree on how to proceed.

International Shipping with Express delivery (1 working day)

For urgent deliveries an International 1 working day service is offered : from when the goods are taken by the courier; within 24 hours you will receive delivery of your order. To be able to give the courier the parcel the same day (if no problems in the warehouse arise) it is necessary to receive the sales order with payment before 12:00 (GMT +1), sometimes it is possible with orders received after 12:00 (GMT +1). The moment the order has been confirmed on the page select courier, the system will automatically visualize shipment services available for each country with its specific costs.

Standard International Shipping

During courier service selection, estimated leads time will be indicated for the chosen service.

Free shipping with minimum purchase

Free shipping for orders over 99 euro.:

  • The minimum amount of 99 euros must only include products prices with VAT and NOT payment fees or delivery costs.
  • Exclusive offer valid for the following countries: France, Germany, Italy, Spain (except Canary and Balearic Islands), UK.
  • LordGun reserves the right to put an end to the offer at any time.
  • General terms and conditions are applied.
  • This offer is valid only with courier services indicated on the selection page.

Customs Duty

Within the European Union (EU), there are no customs duties to be paid and goods are inclusive of VAT for the EU Member States (except in case of VAT-exempt invoice issued for VAT-registered businesses). For non-EU countries (and other places such as the Canary Islands) goods are exclusive of VAT and may be subject to Customs Duties or Import Taxes of the country of destination. It is not possible to provide a quote for Custom Duties asked for, these must be entirely covered and paid for by the customer. For more information, please consult with the Customs offices of your country.

Need help?

In this section you will find all the information needed to clarify any doubt or to resolve any problem.
Our mission is to give you the best buying experience possible

Your opinion is important.It helps us to improve and helps other users in their choice
Reviews Rating 5 5
Quality/Price Comparison 5 5

Excellent service

Primo quality, great price, fast delivery

Dec 03, 2016
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