Fantastic online help RE ordering procedures. Very easy payment process too. Product dispatched fine, and constant email updates helped, albeit slightly behind what had already happened! Sadly,...Aug 07, 2018
LordGun is an Italian company and as such respects the Italian and European law on distance selling. Therefore buying from LordGun is safe, there is no risk of fraud and, if problems arises it will be resolved quickly and with the best possible solution.
Users who browse and buys on LordGun automatically accepts, without reservation, the terms and conditions and pages linked to it, the contents of which do not affect the legal rights of the consumer. LordGun reserves the right to modify without notice and at any time the terms and conditions of sale. it is the clients responsibility to remain informed of any changes through this page and its links.
Accurate information and prices
LordGun website is constantly updated. Most products are photographed in our studio and descriptions are obtained directly from the manufacturers / importers, with extra info, updates (based on our testing, experience or reviews of buyers) in order to provide greater detail and clarity of the product. LordGuns aim is to be 100% accurate, it is sometimes possible that errors occur in prices, photos, descriptions, technical specifications, delivery terms, payment terms or terms of return products, if so please Contact us for an immediate correction. If these errors were found in the products of a pending order, we will contact the customer with the option to cancel (with immediate refund if you have already sent payment) or to continue purchasing evaluating alternative solutions. If the order has already been sent and received, you can return with subsequent reimbursement . We invite you to visit our page Returns e Returns non EU for more information. LordGun will feel free to cancel orders containing those mistakes and correct them without notice. LordGun is not responsible for any problems or damages in result from such errors.
It is strictly prohibited to enter false, altered and / or invented information.
We reserve the right to prosecute any kind of violation or abuse, in their own interest, users and institutions.
Conditions and information in the section Availability and Orders
Prices, VAT and Invoices
Prices on LordGun may be subject to continuous updates, at any time and without notice due to the change in the exchange rate, both in different commercial reasons. The prices include VAT where applicable for EU countries, free for orders with non-EU countries and EU target companies with VAT number enabled for Intrastat transactions (for further info, please contact us before ordering). Changing the destination country at the top right in the site or in the shopping cart you will get the latest prices. bear in mind that within the EU there are no customs duties paid and the total is inclusive of all expenses, which is different for outside EU.
The shipping costs are not included in the price but indicated separately and in some cases free. For "price list" its meant the recommended selling prices.
Transactions are always made in euros (€). You have the option to change currency on the website, but it is important to note that an indicative counter value will be reported and the transaction will still be in Euro (though the currency you choose is shown on the Order confirmation). As a result, the amount charged may not match the amount shown on your order confirmation, and if your account is linked to another currency other than in Euro, the currency conversion charges may apply to your banking institution. We will soon accept payments in other major currencies. If you believe this charge is inconsistent due to high currency exchange rates, you can cancel your order with a full refund immediately before it enters "in preparation" status.
For each order a receipt is issued attached with a summary of the order or invoice depending on the selection made. For non-EU countries a Free of VAT invoiced is automatically processed. While for the EU countries its necessary to select the check "I want Invoice" before the paying, without clicking this option a receipt will be generated (you can not request the bill later).
LordGun offers the possibility for a VAT exemption Invoices for non EU citizens who received the goods in EU country but would like to export to their original country outside EU.
In rare cases, following an increase in VAT or an increase in prices by the supplier, you may need to revise the prices. In this case the customer would be contacted by our customer service, and would be entitled to a full refund if you would consider an unacceptable increase.
The purchases on LordGun (www.lordgunbicycles.com) are allowed only to adults (over 18 years) or children under adult supervision. LordGun assumes that all data provided by the client is true and correct, that the buyer is a holder of the same of payment method chosen for the purchase and that there is enough credit to complete the payment.
Once the order has been received, an email confirming this will be sent automatically to the users email address stating the order details. This email does not establish the start of a contract between customer and seller (LordGun), but is only a forwarded order summary. LordGun is free to accept or decline any order received. In case of an order is refused, LordGun will contact the client so as to provide a full refund.
It is possible to place an order by:
Guide on how to complete an order in the section Availability and Orders.
Further information in the section Payments
Changing or cancelling orders and returns
It is always possible to change or cancel an order provided that the order is not shown as "In progress" visible in the email status update and in the section of the user profile related to your order.
Once it has passed this status, the order can no longer be changed or cancelled, neither the address nor the goods purchased and can not be cancelled. More information about how to change or cancel an order can be found in the section Availability and Orders.
On receiving the goods, excluding customized products you can always return it by following the returns procedure of an order(note that you have the right to return and order within 30 days of receiving). More information on returns, conditions and instructions can be found on the following pages Returns EU and Returns non EU.
Cancellation of an order
You can cancel an order up until it does not reach the status “in preparation”
After this status, the order is already being processed, and in the case of an On Request product, and the order may have been confirmed with the supplier the cancellation is no longer possible.
Cancellation is possible only and exclusively through the “My Order” section within your user profile. By clicking on the “Cancel order” button you will receive a request that will be dealt with in 24-48 business hours with a subsequent refund (Further information on Availability and Orders).
In some products there are size charts, assembly and product guides. Both are provided by the suppliers / manufacturers and from LordGun’s experiences. We cannot be held responsible for any kind of problem arising from these indications being written / studied based on standard cases, the most common ones, without entering the specifics of each customer.
Preparing and shipping an order
Once payment has been received and verified, LordGun will immediately proceed to prepare to prepare your order. In some rare instances of preparation and dispatch times may be delayed due to warehouse errors such as simultaneous purchases on limited quantities, availability or products with defects only seen at the time of preparation of the order. These problems will be handled promptly by our customer care, with maximum transparency and speed, which in this case the client can feel free to cancel the order at any time. The shipping costs are clearly indicated in the shopping cart during the order confirmation process and are included in the total amount.
Delivery times depend on the delivery service chosen, a tracking code will be sent by email so as to be able to check the parcel status. The customer is directly responsible for the accuracy of every statement posted. In case of a undelivered package (for example, incorrect address provided or absent recipient) the parcel will return back to the sender, postage for returns will be charged to the buyer (in case you have been awarded free shipping promotion, it will calculate the corresponding shipment value to be reversed).
LordGun is not responsible for any delay caused by the shipping service (for example, deliveries to remote areas, strikes, natural disasters, unforeseen logistics etc.).
When problems arises, our customer care will always be of assistance.
For orders with destination to non-EU countries, VAT, customs duties and charges / are not included in the total, and are charged to the customer.
Additional information and conditions can be found in the following section Shipments.
Customs clearance for order outside EU
In every country outside EU, the imported goods are subject to a clearance procedure. When you buy from LordGun, the goods are shipped from Italy. Therefore the buyer becomes an importer and therefore is responsible for the goods passing customs in the destination country. As an importer, the buyer assumes all the responsibility for customs clearance as well as for any questions relating to inspection or retention misuse .
Please note that customs services have the right to stop and inspect the goods as long as they consider it necessary. Consequently, LordGun can not be held responsible for any delay due to the customs clearance procedure.
The import of certain goods, such as products with gas, under pressure or lithium batteries, are not allowed in the destination country because it is considered "dangerous goods".
Customs duties, taxes and / or customs clearance expenses (including any intermediaries where expected) can be applied to the import of the goods are borne by the customer.
For International shipments, our offices provides couriers with the necessary documentation and information deeded for the shipment. However for in-depth checks of the goods by the customs services, you may be required additional documents. In this case, LordGun will do everything possible for the buyer to provide assistance and necessary documents for the customs clearance.
Additional information and conditions can be found in the following section Shipments
Reviews, Questions and Answers
Leaving a comment about a product or service is very important for us and other users. LordGun is not responsible for any content entered by a user on the website. Each nickname, comment, question and answer by customer will be checked regularly and we reserve the right to delete, reject or edit comments at any time. It is implicit that the user is aware that the information included in the website are free from copyrights. Additional information and conditions can be found in the following section Reviews e Questions and Answers
Refer to section Refunds
Ecology, recycling, respecting the environment. LordGun cares for the environment, most of the energy we consume is produced by the renewable sources (photovoltaic system) greatly reducing emissions of CO2 and other pollutants. We pay attention to everything that can be recycled as well using a "domotic" system that optimizes resources including the use of LED lighting with low energy consumption
Security and purchase Guarantee
LordGun is a website that works according to the Italian and European regulations, ensuring high standards of service. This is to ensure to all buyers a pleasant shopping experience, guaranteeing the rights that protect consumers.
LordGun is also committed to finding solutions to any problem that has arisen and provides assistance even after sales
Law and Compliance
The Consumer Code (Legislative Decree. N. 206/2005) to art. 128-135 obliges the seller to guarantee to consumers the suitability of the purchased goods to the characteristics and quality offered. The seller is then responsible for the lack of conformity existing at the time of delivery for all products sold in his shop. The lack of conformity exists when the product:
- is not suitable for the intended use to which it is indicated;
- does not conform to the description or does not possess the qualities as indicated by the seller;
- is not suitable for the particular use desired by the consumer, if the latter has been informed in an incomplete and/or incorrect way during the time of the purchase by the seller.
LordGun asks the buyer in the event of a defect found, to discontinue the use of the product and contact us, specifying the problem encountered.
All products on the website are protected by www.lordgunbicycles.com official manufacturer's warranty; This warranty is valid for 24 months from the date of receipt of the goods. However, there are exceptions in which the warranty may have greater or lesser duration. Lithium batteries used to power high-power lights, for example, have limited warranty of up to 6 months as they are considered consumable goods. The guarantee will be applied to products that present lack of conformity and / or operation, not evident at the time of purchase.
They are not subject to warranty, the products subject to wear and / or deterioration such as, tires or brake wires, brake pads, chains, cassettes, batteries etc. let alone food products such as supplements and beverages. The warranty is also not applied in the case of incorrect installation of the product, lack of maintenance, abuse or negligence, incorrect use and / or product fraudulent, altered by them selves and attempted unauthorized repairing. It is important to install, repair and use your product by following the instructions carefully to avoid damaging the product and preventing any accidents due to miss installations.
The guarantee is personal, therefore, applicable to the original purchaser. To qualify for repair or replacement of the product, the purchaser must show a proof of purchase such as the order summary attached with the tax receipt contained inside the package (issued only for EU countries), the invoice duly selected during the time of order, etc. The important thing is that the document including the date and the items purchased. The buyer has to produce the original receipt or documentation for the order.
A warranty will not be excepted if the receipt or original documents cant be supplied.
Due to rapid deterioration of the chemical ink used on receipt paper, LordGun recommends the buyer to make a copy, so as to preserve if necessary for future use.
Any item which has been changed using a valid warranty, will then be covered for a time period equivalent to the remaining time period warranty of the original product.
Any repair costs for items not subject to warranty will be communicated in advance to the purchaser by email. The consumer can then decide whether to repair the item, or to retrieve it without it being repaired. The shipping costs are for the client.
If it is not possible to repair or replace the product LordGun reserves the right to offer an alternative of equal or greater value or a partial refund.
The repair or replacement timing of a warranty object vary depending on the manufacturer. it is therefore not possible to determine in advance a guarantee of management time.
Packaged and non Packaged Products
Due to the supply of some products in Large quantities such as for example chains, sprockets, cassettes, levers and brakes can result in the absence of original individual packaging.
These products are identical to those in the packaging in terms of quality, only without the packaging, the originality is always verifiable through the product codes engraved directly on the same components brands and has the same warranty conditions.
Each of these products are carefully packed in order to avoid any damages during transportation and handling.
LordGun is not responsible for any damages caused by miss installation of a product received. We strongly advised to check the goods before giving it to your mechanic or to whoever will assemble it (also make sure that they are qualified to do the specified job). Please also read the warranty terms before installing or repairing a product (some manufacturers require qualified staff, under penalty of invalidation of the guarantee). If the item is damaged or if the warranty is no longer valid, LordGuns can not be held responsible.
LordGun can not be held responsible for any direct and / or indirect damages arising from the sale of goods available on the website.
LordGun not be held liable in any fraudulent use and abuse of its website, its services and for any type of payment made from third parties.
LordGun disclaims any liability for damages of any kind, caused direct or indirect, or consequential loss of data, income or profit, loss or damage to property and implicit or explicit claims by third parties relating to the use of its website. LordGun does not claim ownership of any user content posted on LordGun pages (including the associated social network). The users grants LordGun the liberty of transferable, non-exclusive, royalty-free copyright to reproduce directly or indirectly, temporarily or permanently, in whole or in part the content around the world.
In accordance with the provisions of the EU Regulation 524/2013 is available on the platform of the European Commission for the online resolution are available on the following link http://ec.europa.eu/consumers/odr/
Such procedure could lead to costs for for both parties depending on the entity chosen as the dispute arbitrator.
Additional information and conditions can be found in the following section Cookies
The Terms and Conditions of LordGun are stipulated under the Italian and European legislation. Any dispute that may arise between the parties are governed by Italian law and subject to the exclusive jurisdiction of the courts in Italy.
All product descriptions, photos and any information related to the items on the www.lordGunbicycles.com website is considered property of LordGun. It is therefore forbidden to reproduce partial or in whole without permission. LordGun is intended to be seen on behalf of the user only. The use of automated processes for content or prices is considered a violation of copyright and is prohibited except as expressly agreed with LordGun or where LordGun themselves has authorized the process.
By uploading images, you acknowledge and agree that you own or otherwise control all of the rights to the images, including all of the rights necessary to provide, publish, upload, insert or submit these images.
- In addition to the above mentioned, by uploading and publishing images, the user guarantees and represents that:
- a. is the copyright owner of such images, or that the copyright holder of such images has granted permission to use such images or any element contained in such images accordingly to the terms and use.
- b. each person shown in such images, if any, has given consent to the use, including by way of example, the distribution, public display and reproduction of such images.
By posting images, you grant all persons who have access to them (without compensation) permission to use the images, including a non-exclusive - worldwide, royalty-free license to: copy, distribute, transmit, publicly display, publicly perform, reproduce, modify and transmit the images without your name being associated with such images and the right to license such rights to third parties.
LordGun reserves the right to remove uploaded images if the content may be abusive, offensive, discriminative in any case (religious or sexual, for example) or if the content refers to competing sites.
Our site contains links to third party sites which manages images uploaded by users.
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